WCHS Home Health Named as 2020 HHCAHPS HONORS Recipient

Local News September 15, 2021



WCHS Home Health Named as 2020 HHCAHPS HONORS Recipient

WESTON COUNTY – Weston County Health Services Home Health has been named a 2020 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.

HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2019 through March 2020. HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.

HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to recognize home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions. “HHCAHPS Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like WCHS Home Health and we congratulate them on their success.”

 “We are very proud of our Home Health staff and the tremendous work they do for our patients in the community.  They work very hard one-on-one with the patients to provide the patient-centered care they need,” stated WCHS Chief Executive Officer Maureen Cadwell.

The goal of Skilled Home Health is to provide treatment for illness or injury and teach patients how to manage chronic long-term disease conditions and to help maintain the highest level of wellness at home. The staff work with providers to develop a plan of care which can include Skilled nursing, Physical, Occupational and Speech Therapy, Home Health Aide, and more.

When skilled care is no longer needed, Home Health has other services to help patients maintain independence and remain in their home. For more information call them directly at 207-746-3553.

Photo IDs: Back row: Lois Rice, Carmen Allison, Suni Johnson, Stephanie Martinez, Tarah Parsons, and Mike Evenson. Front row: Mary Ann Sepke, Heather Boyer, Paige Borgialli, Cassie Munoz and Shenae LaCroix Alberts

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